Short version: we collect only what we need to run the service — your account details, your puzzle progress, and your subscription status. We don't sell your data, we don't show ads, and we never see your full payment card details.
Connections Assist is operated by All Out Apps ("we", "us"). Contact: support@connectionsassist.com.
Connections Assist is an independent product. It is not affiliated with, endorsed by, or sponsored by any puzzle publisher.
| Category | Examples | Why |
|---|---|---|
| Account information | Email address, display name, password (stored as a secure hash), or your Google account identity if you sign in with Google | Create and secure your account |
| Device information | A device identifier for each device you sign in from | Enforce per-account device limits and keep your account secure |
| Gameplay data | Puzzles you play, guesses, progress, streaks, and puzzles you create or share | Save your progress and make the product work |
| Subscription status | Your plan, purchase state, and transaction identifiers from our payment providers | Unlock the features you paid for |
| Support & log data | Emails you send us; standard server logs (IP address, timestamps, requested pages) | Support, debugging, and abuse prevention |
Purchases are processed by Stripe (web), Apple (App Store), or Google (Google Play). Your full payment card details go directly to these providers and are never stored on our servers. We receive only what we need to confirm your subscription (e.g., plan, status, and a transaction identifier).
If you use hint or coaching features, the puzzle content needed to generate the hint (words and grid state) is processed by an AI service provider. We do not send your name, email, or payment details with these requests.
We share data only with service providers required to operate the product: payment processors (Stripe, Apple, Google), our email delivery provider (for account emails such as verification and password reset), and our hosting providers. We may disclose information if required by law.
We keep your data while your account is active. You can request deletion of your account and associated data at any time by contacting support@connectionsassist.com from your account email, or by using the account deletion option in the app where available (email us from your account address). Subscription billing records may be retained where required for tax and accounting purposes.
Connections Assist is not directed at children under 13, and we do not knowingly collect personal information from children under 13.
Data is transmitted over HTTPS/TLS. Passwords are stored hashed. Access to production systems is restricted.
Depending on where you live, you may have rights to access, correct, export, or delete your personal information. Contact us at support@connectionsassist.com and we will respond within a reasonable timeframe.
If we make material changes, we will update this page and revise the effective date above.